After you are in a car accident, the insurance company is not supposed to be there for you. You will be in a battle with them to get that to which you are entitled. This is because insurance companies are only profitable if they do not pay out claims. This is why it is very important to hire experienced Massachusetts personal injury attorneys like those at the Law Offices of Jeffrey S. Glassman to avoid begin taken advantage of by the insurance company.
Insurance adjusters will pretend that they care and are your friend. This is to get your guard down to take whatever they offer. It is also to get you to say things, like admitting fault, which results in the company not having to pay out a claim.
The insurance company may demand documentation that they do not really need. They are always looking for more information to close their investigation. The more information they get their hands on, the more likely it is they can trump up an excuse not to pay your claim.